Privacy Policy

Introduction

At Referent ("Company," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered enterprise knowledge assistant platform and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

Information You Provide to Us

We may collect information that you provide directly to us, including:

• Account information (name, email address, company name, job title)
• Profile information and preferences
• Content you create, upload, or share through the Service
• Communications with us (support requests, feedback, surveys)
• Payment and billing information

Information Collected Automatically

When you access or use our Service, we automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Log information (access times, pages viewed, IP address, referring URL)
• Usage data (features used, queries made, interaction patterns)
• Location information (based on IP address)

Information from Connected Services

When you connect third-party services (such as Slack, Google Drive, Notion, or other integrations) to Referent, we may access and process data from those services as necessary to provide our Service. This data is processed in accordance with your permissions and the privacy settings of those third-party services.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to enhance user experience
• Develop new products, services, features, and functionality
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with the Service
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• End-to-end encryption for data in transit and at rest
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee security training and background checks
• Incident response and disaster recovery procedures

Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect the rights, privacy, safety, or property of Referent, our users, or others
• With Your Consent: When you have given us explicit permission to share your information

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing of your personal information

To exercise any of these rights, please contact us at privacy@referent.app.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses approved by the European Commission.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of the Service. You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of the Service.

We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: